Proactive IT Support, Built Around Your Business
Our support services combine responsive helpdesk support with proactive monitoring, security, and device management to keep your business running smoothly. From day-to-day user and endpoint support through to advanced threat protection, patching, backup, and Microsoft 365 security, we manage and protect your environment end-to-end.
Designed to reduce disruption and prevent issues before they escalate, our approach ensures your team can work securely and efficiently—backed by clear SLAs, automation, and expert Microsoft-led support.
Square One
From £80 per hour
Pre-paid Block Hours Support
Elevate Your Business with Expert Professional Services.
Microsoft Professional Services offer bespoke solutions to seamlessly integrate Microsoft technologies within your organization. Our certified experts ensure cost-effective guidance, enabling you to maximize the benefits of Microsoft 365, Azure, and more.
From cloud migration to cybersecurity, we tailor strategies to your needs, driving innovation and ensuring a secure, modern workplace. With our support, embracing digital transformation becomes a strategic, streamlined journey.
We navigate the complexities, you reap the rewards.
Square Two
From £29.99
Managed User & Endpoint Support
Square Two provides fully managed IT support for your users and devices during business hours, giving you a proactive, security-first foundation without the complexity of a full 24/7 service.
It combines responsive helpdesk support with continuous monitoring, automation, and protection across your Microsoft 365 environment and endpoint estate. The aim is simple: reduce disruption, prevent issues before they escalate, and ensure your team can work securely and efficiently every day.
Proactive Device Protection & Management
Advanced Antivirus & Endpoint Detection and Response (EDR)
Continuous protection against malware, ransomware, and emerging threats, with intelligent detection and rapid response to suspicious activity.Automated Patch Management
Operating systems and third-party applications are kept up to date automatically, closing security vulnerabilities without interrupting users.Automated Issue Resolution
Routine problems (performance, disk usage, service failures) are detected and remediated automatically where possible, reducing downtime and user disruption.
Backup & Data Protection
Device Backups
Critical workstation data is securely backed up, ensuring rapid recovery in the event of hardware failure, loss, or ransomware incidents.Microsoft 365 Backup
Protection for Exchange Online, SharePoint, OneDrive, and Teams data, safeguarding against accidental deletion, retention gaps, or malicious activity beyond Microsoft’s native recovery limits.
Email & Identity Security
Advanced Email Security
Protection against phishing, spoofing, malware, and business email compromise, helping keep your users and data safe.Branded Email Signatures
Centrally managed, professional email signatures applied consistently across the organisation, supporting brand consistency and marketing campaigns.
User-Centric Support
Business Hours Helpdesk (09:00 – 17:30)
Friendly, responsive support for your users when they need it, covering day-to-day IT issues, queries, and requests.User & Endpoint Management
Ongoing administration of devices, users, and policies to ensure systems remain secure, compliant, and optimised.
Square Three
From £39.99
Managed Security & Extended Protection
Square Three delivers fully managed IT support for your users and devices during business hours, combined with continuous, enterprise-grade security monitoring that extends protection well beyond the working day.
It brings together responsive helpdesk support with proactive monitoring, automation, and protection across your Microsoft 365 environment and endpoint estate. The focus is simple: reduce disruption, prevent issues before they escalate, and ensure your team can work securely and efficiently every day.
Designed for organisations that require more than standard support, Square Three introduces active defence capabilities — pairing 09:00–17:30 managed IT services with 24/7 security oversight, enhanced endpoint protection, and ongoing vulnerability testing.
This tier is built to identify and respond to threats early, minimise risk, and continuously strengthen your organisation’s overall security posture.
Proactive Device Protection & Management
Advanced Antivirus & Endpoint Detection and Response (EDR)
Enhanced endpoint protection with continuous monitoring, behavioural analysis, and rapid threat isolation to contain and remediate risks quickly.Automated Patch Management
Systems and applications are continuously updated to address vulnerabilities, reducing exposure to known threats.Automated Issue Resolution
Common device and system issues are proactively detected and resolved automatically, minimising disruption to users.
24/7 Security Monitoring & Threat Response
24/7 Security Operations Centre (SOC)
Round-the-clock monitoring of your environment to detect, investigate, and respond to potential threats in real time.Managed Threat Response
Security incidents are actively analysed and contained, reducing the likelihood of escalation or business impact.
Backup & Data Protection
Device Backups
Secure, managed backups of endpoint data, enabling rapid recovery in the event of device failure, loss, or compromise.Microsoft 365 Backup
Comprehensive protection for Exchange Online, SharePoint, OneDrive, and Teams, ensuring recoverability beyond native retention capabilities.
Email & Identity Security
Advanced Email Security
Protection against phishing, malware, spoofing, and targeted attacks, helping safeguard users and sensitive data.Branded Email Signatures
Centralised management of professional email signatures, ensuring consistency across all communications and supporting your brand visibility.
Security Validation & Risk Reduction
Vonahi vPenTesting
Regular automated vulnerability and penetration testing to identify weaknesses before attackers do, with clear reporting and remediation guidance.
User-Centric Support
Business Hours Helpdesk (9:00 – 17:30)
Responsive support for your users, backed by a fully managed and monitored IT environment.User & Endpoint Management
Ongoing administration of devices, users, and policies to maintain security, compliance, and performance.
Square Four
From £49.99
Fully Managed IT & Security Partnership
Square Four is a fully outsourced IT and security function for your organisation, providing complete, around-the-clock management of your organisation’s technology, users, and cyber security.
It goes beyond support and monitoring to deliver a true partnership — where your entire IT environment is proactively managed, secured, and continuously improved by a dedicated team operating 24/7 on your behalf.
From day-to-day user support through to real-time threat response, infrastructure management, and strategic oversight, Square Four ensures your business remains secure, resilient, and always operational - without the need for an in-house IT team - It combines 24/7 helpdesk support with continuous monitoring, advanced security operations, automation, and full lifecycle management across your Microsoft 365 environment and endpoint estate.
The focus is simple: eliminate downtime, remove operational burden, and give you complete confidence that your IT and security are handled - at all times.
24/7 fully managed IT support
Your entire IT environment is supported around the clock; real people, real expertise, always available to resolve issues and keep your business moving.24/7 Security Operations Centre (SOC)
Continuous, real-time monitoring with active threat detection and response; identifying and containing risks before they can impact your organisation.Complete endpoint & user environment management
Every device, user, and system is proactively managed, secured, and maintained; ensuring consistency, compliance, and removing reliance on internal resource.Advanced endpoint protection (AV, EDR & automated remediation)
Enterprise-grade protection against ransomware and emerging threats, with intelligent detection and automated response to stop attacks in their tracks.Automated patching & self-healing systems
Operating systems and applications are continuously updated and maintained, with issues detected and resolved automatically to minimise downtime.
Data Protection & Business Continuity
Fully managed device & Microsoft 365 backups
Critical data across endpoints, Exchange, OneDrive, SharePoint, and Teams is securely backed up and rapidly recoverable; protecting against loss, deletion, and ransomware.
Email, Identity & Brand Control
Advanced email security
Protection against phishing, spoofing, and targeted attacks; safeguarding users, data, and reputation.Centralised branded email signature management
Consistent, professionally managed signatures across all users; reinforcing brand, trust, and marketing messaging in every communication.
Continuous Security Validation
Inclusive vulnerability scanning & penetration testing (vPenTest)
Ongoing, enterprise-grade security testing built into the service; identifying weaknesses before attackers do, with clear remediation actions.
(A level of continuous testing rarely included as standard in managed IT services.)
Continuous Improvement & Strategic Oversight
Proactive optimisation of your IT environment
Your systems aren’t just maintained; they are continuously improved, secured, and aligned to your business needs as you grow.
This is total ownership of your IT and security; proactively managed, continuously protected, and always improving.
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