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Square One is Four Squares' flexible block-hours support and consultancy service, designed for organisations that need access to experienced IT expertise without the commitment of a fully managed support contract.
Rather than paying for a fixed monthly support package, you purchase a bank of hours that can be used whenever you need them. These hours can be applied across a wide range of IT activities, including technical support, Microsoft 365 administration, cloud services, cyber security guidance, infrastructure projects, consultancy, troubleshooting, system optimisation, and general IT advice.
All work is requested and managed through the Four Squares Client Portal, providing a single location for raising requests, monitoring progress, reviewing completed work, and accessing historical information. This gives complete transparency into how your contracted hours are being utilised.
Every task, activity, and engineer interaction is fully tracked within our professional services platform. Time entries are recorded against each ticket, with detailed notes documenting the work performed, recommendations made, and any actions taken. Clients receive clear visibility of where time has been spent, ensuring there are no surprises and providing a complete audit trail of delivered services.
Square One is designed to be flexible. Hours can be consumed reactively when issues arise or proactively for planned improvement work, allowing organisations to access senior technical expertise exactly when they need it. Whether you require occasional support, project assistance, strategic guidance, or an extension of your internal IT capability, Square One provides a straightforward way to engage with Four Squares while maintaining full control over costs and usage.
Key Benefits
Flexible block-hours model with no fixed support commitment
Access to Four Squares engineers and technical specialists
Managed entirely through the Four Squares Client Portal
Full visibility of tickets, requests, and work completed
Detailed time tracking against every activity
Comprehensive reporting and audit trail of all work undertaken
Suitable for both reactive support and proactive project work
Clear budgeting with complete transparency over hour consumption
Remote or on-site delivery, depending on requirements
Square One is ideal for organisations that need professional IT expertise on demand, backed by transparent reporting, accountable service delivery, and complete visibility of the work being carried out on their behalf.
Square One is Four Squares' flexible block-hours support and consultancy service, designed for organisations that need access to experienced IT expertise without the commitment of a fully managed support contract.
Rather than paying for a fixed monthly support package, you purchase a bank of hours that can be used whenever you need them. These hours can be applied across a wide range of IT activities, including technical support, Microsoft 365 administration, cloud services, cyber security guidance, infrastructure projects, consultancy, troubleshooting, system optimisation, and general IT advice.
All work is requested and managed through the Four Squares Client Portal, providing a single location for raising requests, monitoring progress, reviewing completed work, and accessing historical information. This gives complete transparency into how your contracted hours are being utilised.
Every task, activity, and engineer interaction is fully tracked within our professional services platform. Time entries are recorded against each ticket, with detailed notes documenting the work performed, recommendations made, and any actions taken. Clients receive clear visibility of where time has been spent, ensuring there are no surprises and providing a complete audit trail of delivered services.
Square One is designed to be flexible. Hours can be consumed reactively when issues arise or proactively for planned improvement work, allowing organisations to access senior technical expertise exactly when they need it. Whether you require occasional support, project assistance, strategic guidance, or an extension of your internal IT capability, Square One provides a straightforward way to engage with Four Squares while maintaining full control over costs and usage.
Key Benefits
Flexible block-hours model with no fixed support commitment
Access to Four Squares engineers and technical specialists
Managed entirely through the Four Squares Client Portal
Full visibility of tickets, requests, and work completed
Detailed time tracking against every activity
Comprehensive reporting and audit trail of all work undertaken
Suitable for both reactive support and proactive project work
Clear budgeting with complete transparency over hour consumption
Remote or on-site delivery, depending on requirements
Square One is ideal for organisations that need professional IT expertise on demand, backed by transparent reporting, accountable service delivery, and complete visibility of the work being carried out on their behalf.